Important Terms and Conditions
Emergency/Crisis
Please note that services provided by Mindful Forward is not for emergency and crisis.
24-hour helplines that provide immediate support if needed to contact:
Befrienders (03-76272929) or
Talian Kasih (15999)
Informed Consent
Information discussed during the session and all documentation will be kept secure, private and confidential. The counselor will not disclose any information without your prior consent except for the following circumstances: When legally required; if there is a risk of imminent physical harm to yourself or to another person. For trainee services, cases are supervised by a registered and licensed counsellor. The cases will be discussed without disclosing your identity. If you have any concerns regarding these terms, feel free to ask your counselor. If you have read the above carefully and opt for counseling, please accept: I have read the above thoroughly, understood and agree with its provisions.
Fees and Billing
Any cancellation or rescheduling of sessions should be done 48 hours before the allocated session by emailing your counselor/trainee or full session fee will be billed. No show after 10 minutes of the scheduled time and date of a session will be considered as cancellation and full session fee will be billed.